At Jewel London Rocks , we are committed to providing high-quality crystal products that you will love. If you are not completely satisfied with your purchase, we accept returns of unworn, undamaged items within 7 days of receipt of your order. Please follow the steps below to initiate a return:

  1. Contact our customer service team at to request a return authorization (RA) number.
  2. Repackage the item(s) in the original packaging and include any accessories or documentation that were included in the original shipment.
  3. Clearly label the package with the RA number provided by our customer service team.
  4. Ship the package back to us using a traceable and insured shipping method. You are responsible for the shipping cost of returning the item(s).

Once we receive the returned item(s) and verify their condition, we will issue a refund to the original payment method within 7-10 business days. Please note that the original shipping and handling charges are non-refundable.

Please keep in mind the following terms and conditions when returning your item(s):

  • All returned items must be in their original, unused, and unworn condition, with all original tags and labels attached.
  • We do not accept returns for items that have been damaged or altered after delivery.
  • We reserve the right to reject returns that do not meet these conditions.
  • Custom or personalized items are not eligible for returns.

If you receive a damaged or defective item, please contact us within 48 hours of receipt and provide pictures of the damaged item(s). We will arrange for a replacement or refund for the damaged item(s).

Thank you for shopping with Jewel London Rocks , and please don't hesitate to contact us with any questions or concerns regarding our return policy.